Shipping Policy
Shipping Methods and Rates:
Our standard shipping rate is based on the total weight of your order and the shipping address. You can see the shipping options and rates during checkout.
Shipping Times:
We strive to process and ship all orders as quickly as possible.
For our in-stock items, we will ship the product within 3 business day of receiving your order. Delivery times will vary depending on the shipping address, but most customers can expect to receive their items within 5-7 business days.
International Shipping:
At this time, we offer shipping to the United States. We are continuously working to enhance our shipping capabilities and may expand to more regions in the future.
Are deliveries during weekends and holidays?
We will deliver your order from Monday to Friday, during business hours.
In addition to being able to track the delivery of your order directly on our website, you will receive an email confirming that your purchase has been sent with the tracking access link, to track the delivery of the items you have purchased. Remember that anyone can receive your product, as long as authorized by you and at the registered address.
How do I simulate the freight amount to be paid?
On the desired product page and then click on “BUY”. You will be directed to the shopping cart. There, just put your zip code and that's it: the value appears. It is worth remembering that the value of the freight also varies according to the products added to the cart, whenever adding a new item, simulate the combined freight again?
How to track my order?
Simple! After sending the order, we will send you a link to monitor the delivery. By accessing this link, you will be able to follow the entire delivery route to your address.
That same tracking link will be available on our website as well. When you are logged in click on "My Orders" on the top bar. Choose the desired order and click "see details".
Ready! The carrier's tracking page is open and you can track the progress of your delivery. :)
What happens if there is no one to receive my delivery?
It is essential that you guide a person to receive your order at the place of delivery, as we will make up to 3 (three) delivery attempts. In case of absence or any impossibility of delivery, your order will be returned to our Distribution Center and may be canceled automatically.
Remembering that you can track your order by accessing your registration and clicking on "My Orders". Tracking will be available within 48 hours of submission.